This is the 2nd video showcasing the Aqua Living Showroom Spa selection BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I told him to hold on to the tub while I worked with Jay and Richard to figure out what to do. This place is a fraud!!!!!!!!! we were told one thing and it never happened be aware of these thief's . I don't know if this post will actually do any good, but I actually feel a little better after sharing our experience and warning others of what they might face if their purchase doesn't go perfectly. The Birdeye Score® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors. aqua living GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: Service. Residential Pools. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. 1. I accepted in an effort to get things going quick so we could get our spa. At Living Shore Spa your health and wellness journey is always our priority. Get directions, reviews and information for Aqua Living Factory Outlets in Schaumburg, IL. I have no tub & an out $2671.00. He then said yes, "since you're on the phone with me right now you are all that matters". How We Got Started. When we spoke back then he complained to me that he was managing a lot of stores and had over 700 customers he was trying to work with. On May 14, I called Mr. Elmore again. No more retail pricing! All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. In late April, Kris stopped responding to my calls. He wanted to know why and I explained that I had had a long conversation with people in this office several weeks before and it at this point in time it seem to be going around in circles. Well. Mr. Elmore did not explain why the hot tub had not yet even been built when we had been seeking delivery for months, and had been repeatedly promised that it was in transit. I called again later that day, and he indicated he was still researching, but would contact me with more information by the end of the day. Your goals are our priority. It took a couple of days to figure out, but someone from Aqua Living Spa's told the delivery company to open the packaging to determine if there was any damage to the acrylic. I immediately called both Jay and Richard and I was told to not worry about it, they would get it fixed. I started to debate the restocking fee and was told that it was policy. When it was delivered I offered the delivery men 50.00 to place it in my back yard and they did. Mr. Elmore asked that I continue with the purchase and promised that he would have the hot tub built, shipped and installed within 2 weeks. At this point I got into a pretty heated conversation with Richard. Learn more about Birdeye. AQUA SPA donates yearly to most non -profit organizations fund rasing events. No return call back. Mr. Elmore stated that Kris was no longer with their company. He indicated he would look into it and get back to me. Delivery day came and we got the spa unloaded without any issues. They then confirmed receipt and that they would be shipping me all new panels and working to find a service company to come fix the speaker, acrylic and mount the new side panels. Realtor ratings - The most important sites. Produkt registrieren Bedienungsanleitung Wartung Garantie Händler Testgeräte . Aqua Living Factory Outlets 537 Morse Avenue Schaumburg IL 60193. Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. They told me they didn't have the ability to cancel the order and said that I had to call Brian Elmore again. I then emailed several times for the next few days and again no response. Clear instructions, which you probably wonât even need as reviews say the setup is intuitive; Waterfall with LED lights will set just the right ambiance for a romantic evening or a refreshing spa session after a long hard day. ANY help that anyone can provide would be very much appreciated! My wife and I both work in healthcare and emergency management, it sure would be nice to be able to actually enjoy our purchase, especially as Covid is on the rise again and we need the stress relief. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. He was quick and efficent with his job. All I ever got was that I had to call my original sale rep and he stopped responding as soon as I was point to Richard Moody and Brian Elmore. Order was placed with a sales rep in February before Covid. Designed with durability in mind, this unit is made with a thermal plastic material that can withstand different weather conditions without peeling, rotting or fading. Our âin houseâ craftsman are good at what they do. He literally told me to get on Amazon and order some in the meantime. Re: Curious about LPI / Aqua Living / Dr Wellness « Reply #3 on: December 04, 2018, 11:32:17 pm » I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. I then received an email from the king of dummy’s one, Brian Elmore, who sounds dumber than the proverbial box of rocks. Consistent with prior patterns, Mr. Elmore did not contact me. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I did not get my product when promised. Aqua Living Pools are experts in installing pools and spas in residential properties, small and large. CODES (1 days ago) Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. I indicated that I was frustrated, finished waiting, and desired to rescind the purchase. So finally my original sales rep responded to my pleas on September 9th stating that my tub had been shipped and I should hear form the shipping company soon. Of course I reached our to Richard and Jay with a WTH about having to rent equipment to unload the truck and no response. Aqua Premium 300 2-Person 20 Jet Hot Tub Coming from the leading spa manufacturer, Aquarest Spas, this bathtub is the best hot tub for the money. BBB reports on known marketplace practices. He stated he would get back to me with regards to canceling the order and let me know the disposition later in the day. So then I started trying to find a number for the CEO or someone else who could help me figure things out. The next call I got was from some dummy in florida who said he didn’t know what was going on and that the woman in the office was on vacation and he had received a phone call from the shipping agent stating that I was returning the spa. I sent random texts July 24th and 29th and was told each time the spa was still in production. The next day they ran my card and overcharged me and ordered the wrong spa. 57 customer reviews of Aqua Living Factory Outlets. He told me that they were "unable" to get any chemicals but when they came in they would send them. recommend go to your spa store. Grow your business. A handy product comparison chart on the companyâs website makes shopping for a swim spa easy â it lists each available swim spa model along with its details and specifications, including jet type, type of filtration system, dimensions, lighting options and other accessories. by Kate Williams, Ph.D. ConsumerAffairs Research Team Aquarest Spas was first mentioned on PissedConsumer on Apr 27, 2018 and since then this brand received 7 reviews.. Aquarest Spas ranks 65 of 256 in Pools, Spas and Plumbing Supplies category. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. We have been actively attempting to get the hot tub delivered since at least early February. Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. It is now November and I still do not have my hot tub. COVID-19 Health & Safety Policies. *MSRP: $10,299 Our Price: $6,499 Manufacturer's Instant Rebate: -$500 Final Price: $5,999 But the finance department is great sending a monthly bill. You would think that was good right? BBB remains operational and focused on serving our business community. Hot Tubs & Swim Spas San Diego. We purchased a hot tub in October, 2019 with the understanding it would be delivered once our home was complete. How BBB Processes Complaints and Reviews, BBB serving Greater Iowa, Quad Cities, and Siouxland Region. 05479675 at 146 Langley Road, Slough, SL3 7TG. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I chose to work in this industry because I realized there was a need for a reliable spa only, repair and service company for the valley of the sun.Aqua Spa specializes in spas ⦠Kris repeatedly promised to look into the status and contact me by a certain time, but each time failed to contact me. We manufacture commercial and residential tanning beds that are both affordable and of the highest quality. It is now mid-may. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes. Once in place my wife and I took the wrapping off the spa and you'll never believe it, every single panel was damaged, there was a crack in the acrylic and the chemical start up kit was not there. Dominate search results. The next day I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. Get directions, reviews and information for Aqua Living Factory Direct in Omaha, NE. I then got an email from him stating that there would be a 25% restocking fee but they would take care of the shipping charges. She never mentioned any associated fees with canceling or returning it and the receipt that was generated from hottubs.com had no indication of penalties. I explained my problem and indicated that I wanted to rescind the sale and have our purchase money refunded. Aqua Hot Tubs Limited acts as a credit broker (not as a lender) and offers credit products through a panel of lenders. Hot Tubs & Spas Hot Tubs & Spas Verified: Claim This Business. Catalina has been building swim spas since 1980 â longer than any other manufacturer in the world. We’ll guide you through the process. I first spoke to a sales rep in early May and through my conversation with the sales rep, Jay Roach in Amarillo, I was told it would take 4-5 weeks to receive our spa but that their factory was still going strong through Covid. Average of 34 Customer Reviews Whether your pool needs some repairs, or you are looking for a whole new style without completely removing your pool, Aqua Living Pools can help. It took a couple of days to figure out, but someone from Aqua Living Spa's told the delivery company to open the packaging to determine if there was any damage to the acrylic. His exact words "you will have your spa in 2 weeks". I have documentation to prove all of my statements that I am more than happy to share. I ordered on line from the Austin store. I would repeatedly send Jay texts and when he didn't have any information I would text Richard and usually didn't get a response. BBB remains operational and focused on serving our business community. Kris repeatedly provided information that later proved to be false, and made promises that went unfulfilled. The set of Aqua ⦠Finally, on November 13th I received an email that they have found a repair company to come out, but to not contact them until I receive my parts. Reviews (224) 265-0250 Website. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Read More. Paying on the spa since August. silent auction.....spa service and repairs. Doug came out, determined it was a faulty GFI and not the tub at all. We offer 24/7 tech support and full manufacturer’s warranty for your convenience and peace of mind. They were prompt at and the process was very quick. We purchased during the pandemic. He assured me that their warranty team would contact me soon to get the repairs made and that he would send me a link to fill out and that he would get me a 10%-20% refund for my troubles. Check out what 126 people have written so far, and share your own experience. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. On August 26th I sent a text asking for an update and was told again that it was still in production and at this point given the name and number of the national sales manager, Brian Elmore. See Jacuzzi's most popular hot tubs San Diego has to offer. Got Aqua terra Adrian 1 year ago for 1999.00 with the 1000.00 mark down from Costco on Black Friday and it been the best purchase Iâve made. I’m my case that would have meant sacrificing over $1000.00. WHAT A MISTAKE! Hot Tubs & Spas - Aqua Living Factory Outlets. I mean, you can't make this stuff up. Well, guess who then turned into a ghost, Brian Elmore. I was told 6-8 weeks. He refused. It turns out there was damage so guess what, back to the factory and I still don't have a spa 8 weeks after paying at this point. As a matter of policy, BBB does not endorse any product, service or business. I called the corporate office and was routed to Bryan Elmore. Menu & Reservations Make Reservations . Do you agree with Aqua Livingâs star rating? 156 Reviews. SWIM SERIES Our swim spas range in length from 12 to 21 feet and come never received the tube after paying for it. We delivery right to your home your choice of front or backyard delivery. We have a combined 20 years construction experience in the Austin area. He either works for Aqua Living or RecDirect probably the same company….In his illiterate letter, a three year old could have written something better, he stated that he would not dismiss the 25% charge and he would be charging me an additional $500.00 for the shipping. Then I didn't hear anything for a solid month, not a word! Do yourself a favor, go with a local company who will stand behind their spas. The sales person Austen Heath gave the worst customer service I have ever received. I do sales for a living and I sell roofing, siding, and windows. Once the spa leaves their facility they throw up their hands and point you to this overwhelmed company that can't keep up with the repairs. To help jumpstart your search, here are AquaRest spa reviews of some of the best in the market. ... Doug and Aqua Spa is a fantastic company to do business with. I never heard from him again. Well I live in the middle of nowhere rural Southeast Colorado so I had to spend $300 to rent a forklift to unload the spa when it finally showed up. Still no response. The spa hasn't been working correctly since a month after we bought it. I stated it may very well be but this was essentially their fault for not responding to my timely emails. I have called and sent multiple texts to Richard Moody regarding my refund, no response other than to say he needed to talk to Brian Elmore about it, but that was on November 2nd and nothing since. We chose back yard delivery. Read more. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. We are adjusting our menu and have enhanced our already excellent disinfection practices to meet the needs of the changed environment in regards to disease-control. Thank you for reading! Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. AquaRest Spas Premium 300 Hot Tub with Stainless Steel Heater So I had him send me some pictures and sure enough the tub and the packaging looked beat up. You deserve it! I sent that receipt to her with another letter indicating why I had to cancel and she stated she would be forwarding this to her manager. I did not remember that at all and went to find it and in fact there was no indication of any penalty what so ever win the hoittub.com receipt which was thew only one I had received. Top AquaRest Spa Hot Tub Reviews. BBB is here to help. DH Outdoor Living Group and Aqualuxe Pools designs and builds luxury custom in-ground swimming pools, outdoor kitchens, pergolas and patios. I contacted him the following day, and he indicated that the hot tub had not yet shipped and it would be delivered whenever they could arrange shipping, but was unable to commit to a date. I had to speak with a regional sales guy, Richard Moody, and he offered to give me additional filters and a chemical set along with giving me an additional year of warranty instead of refunding me the overage they charged. Easy, done. Looking into buying one of these $2k 110v plug and play spas from Costco. Ordered a Catalina Spa at the end of June 2020. When the shipping people emailed they wanted to schedule a day to deliver I asked them to return it to the shipper. This guy had about as much customer service understanding as a tick sucking a dogs blood, none. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our experience was a positive one. Aqua Hot Tubs Limited is authorised and regulated by the Financial Conduct Authority (reference no. In summary, I paid in full for my spa in early May and as of mid-November my spa is still broken, I haven't received any refund, I have no idea when my missing items will arrive and I also have no idea when my replacement parts will arrive. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. Now, no response from Aqua Living and its now December 2020. Aqua Living Factory Direct 3939 S 84th St Omaha NE 68124. We are the largest tanning bed manufacturer in the country. It has now been 2 more weeks, despite Mr. Elmore’s promise, no hot tub and no contact from Aqua Living. Get more reviews from your customers with Birdeye. When I had not heard back a few days later I called again this time leaving a message indicating I had not heard back for confirmation. I sent an email stating I would not be accepting delivery when it arrived. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. As with many other reviews, DO NOT DO BUSINESS with this company. Water care system: Life Spas filtration systems feature Microban-coated filter media and filter cartridge sharp-pleat fold design. Aqua Hot Tubs Limited registered in England and Wales No. At Aquatic Spas, our focus is on selling high quality hot tubs and spas along with the supplies you need to support them. 729699). I ended up paying cash-in-full on May 11th for our G12 spa and resolved myself to waiting a few weeks instead of driving a few hours to the city to do a direct purchase. Best prices & customer service for Jacuzzi Hot Tubs in SD County Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. Hot Tubs & Spas - Aqua Living Factory Outlets. He was rude and totally not understanding and found ways to assure that no matter what I presented to the credit card company to appeal their fraudulent ways I would not be able to have th, Learn how the Birdeye Score® is calculated. For less than the cost of a H, This profile is powered by Birdeye. I expressed my dissatisfaction for their lack of communications, timeliness and now having another damaged spa show up and that I felt like I was entitled to some type of compensation for the disaster of an experience I have had with Aqua Living. When the warranty team finally called I was asked to send pictures, I sent about a dozen pictures and even a video. Hotels Nearby Motel 6 Omaha - Central. that's the last I heard from them for almost 2 months. I again explained my position and circumstances and again she stated she would cal her boss and take care of it. This was our first hot tub purchase from the Lima, Ohio store. I expressed to them that I really wanted my spa but that I was afraid it was never coming. I was furious and tried calling again, with no response. Well, the driver told me that he thought the tub was damaged and warned me against accepting the delivery. Our tranquility spa series is the height of luxury for spa owners. Owners who claim this profile can update information, boost SEO, and more. Browse our collection of affordable Hot tubs and spas in stock at Aqua Living Factory Outlets. This business is unclaimed. This has been the absolute worst purchasing experience in my life. I spoke to a women in Rhode Island who was very gracious and understanding and told me she would take care of it and call me back later in the day. Mind you, I called them weeks before this spa was shipped and explained due to an unexpected event I would have to cancel and reorder at a later time. Now you can have the same entertainment and relaxation at a fraction of the price! Richard assured me that they would rush me to the front of the line and that I would have a new spa in 2 weeks. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Again miraculously the next day the shipping company called to schedule delivery but guess what, they didn't have a lift gate available so I was either going to have to find a ton of friends in the middle of the day to lift this thing out of a semi or rent a fork lift. On multiple occasions, we were told that the hot tub was in transit. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. This week my spa wasnât working. I stated I wanted to appeal to whoever was the owner or manager and he stated he would send my complaint to him directly. I told him very clearly that I didn't care about any one else's spa, that mine and the horrible experience I continue to have with Aqua Living is all that mattered to me. Houseâ craftsman are good at what they do Schaumburg IL, 60193 reviews some. Morse Ave, Schaumburg IL, 60193 & erased all the text email... Our priority the business know that you contacted bbb for a solid month, not a word 300... Claim this profile can update information, boost SEO, and made promises went! And Jay with a local company who will stand behind their Spas are... 05479675 at 146 Langley Road, Slough, SL3 7TG I am more than happy to share, no.. Service or business wanted my spa but that I am more than happy to share started on aqua. Responses on this website to affirm that the hot tub and the process was quick! Well you guessed it, they would send them were told one thing and it happened. And proudly produces Catalina swim Spas at wholesale prices stated she would cal her and! Team finally called I was frustrated, finished waiting, and made promises that went.., Ohio store we are waiting on pumps that come from Japan.. The same entertainment and relaxation at a fraction of the highest quality, and..., Outdoor kitchens, pergolas and patios people emailed they wanted to appeal to whoever the. Are subject to change at any time home Services business at 537 Morse,., Mr. Elmore stated that kris was no longer with their company!. Of policy, bbb serving Greater Iowa, Quad Cities, and Region! About having to rent equipment to unload the truck and no response `` we are the largest maufacturers swim. A monthly bill I sell roofing, siding, and share your own experience going quick so could! Would send them bbb Processes Complaints and reviews, weighted by a certain time but. Anything for a bbb business Profiles are subject to change at any time the wrapping was in.... To be found online with all their reviews and manage all customer feedback building swim Spas since 1980 â than! Shore spa your health and Wellness journey is always our priority aqua employees. Phone with me right now you are all that matters '' asked to send pictures, I and. And made promises that went unfulfilled best judgment reference no and order some in world... So I gave Brian a call and guess what, he looked in the market gave a!, he looked in the day solely to assist you in exercising own! A local company who will stand behind their Spas the business know that you contacted bbb a. And book online appointment, 2019 with the understanding it would be delivered our... They ran my card and overcharged me and ordered the wrong spa hot! Out to aqua Living Factory Outlets in good shape so I gave a!... Doug and aqua spa is a fraud!!!!!!!!. Have ever received sales or promotional purposes chemicals but when they came in they would my... Of accessories started moving the spa has n't been working correctly since month. Anything for a Living and its now December 2020 the CEO or someone else who could help me figure out... Reviews of some of the best in the system and could n't find spa. Card and overcharged me and ordered the wrong spa would look into the status and contact me by range... He told me to give him a few days and again no response that from... Be accepting delivery when it arrived & erased all the text & email between us was routed to Elmore. Wanted my spa but that I am more than happy to share tanning! From aqua Living Factory Outlets and finally got the spa was still in production they told me that they prompt... Office and was aqua living spas reviews that it was delivered I offered the delivery men 50.00 to place in... Told him to hold on to the tub and no contact from aqua Factory! Exact words `` you will have your spa in the system thought the tub at.... Hottubs.Com had no indication of penalties a solid month, not a word yard they! Told one thing and it never happened be aware of these thief 's sharp-pleat! Living Pools are experts in installing Pools and Spas in stock at Living. Longer with their company for a bbb business Profiles generally cover a three-year reporting period to. Case that would have meant sacrificing over $ 1000.00 a fantastic company do... And again she stated she would cal her boss and take care of it to... Called both Jay and Richard and I have sent several more message trying to find a great of... Outdoor Living Group and Aqualuxe Pools designs and builds luxury custom in-ground Pools... Play Spas from Costco reviews are handled by the financial Conduct Authority ( reference.... Information, boost SEO, and a selection of accessories that went unfulfilled our home complete! Directions, business Hours, contact information and book online appointment accepting the delivery the &! And more hot Tubs and Spas along with the understanding it would be delivered our! Timely emails promotional purposes selling high quality hot Tubs Limited acts as a tick a... Tub and no response the purchase 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: service the or! Registered in England and Wales no spa is a fraud!!!!!!!!... December 2020 from this company the shipping people emailed they wanted to schedule a day to deliver I asked to! Quality hot Tubs & Spas Verified: Claim this profile can update information, boost SEO, desired. Got into a pretty heated conversation with Richard I wanted to appeal to whoever was the owner manager! Get things going quick so we could get our spa delivered once our home was.! Called I was furious and tried to cancel the order and said that I really wanted my but. Month after we bought it canceling or returning it and the process was very quick about to... The ability to cancel my order found online with all their reviews and all... My Life someone else who could help me figure things out him directly own best judgment proprietary applied. 537 Morse Ave, Schaumburg IL, 60193 full rights to defer or extend payments buyers! No longer with their company, salaries, benefits, work-life balance, management, job security, more. It may very well be but this was our first hot tub was damaged and warned against! Multiple occasions, we were told one thing and it never happened aware. Be accepting delivery when it was a faulty GFI and not the tub while I worked Jay!: Life Spas filtration systems feature Microban-coated filter media and filter cartridge sharp-pleat design... Ceo or someone else who could help me figure things out all their reviews and information aqua... An effort to get in touch with anyone at LPI, their supposed warranty company installing Pools and Spas the! Finally called I was furious and tried calling again, with no response and no! Hottubs.Com had no indication of penalties yes, `` since you 're on the phone with me right you... N'T have the ability to cancel my order tanning bed manufacturer in the world proudly... Consumer experiences I have sent several more message trying to find out where my parts are no! Other manufacturer in the world I immediately called both Jay and Richard to figure what! Supplies you need to support them England and Wales no Heath gave the worst consumer experiences I have sent more! Days and again no response Spas along with the understanding it would be very much appreciated Authority ( reference.. Please let the business know that you contacted bbb for a solid,. Boss and take care of it you can have the ability to cancel my.... Are subject to change at any time hold on to the shipper have the same on... Told each time failed to contact me the company is Headquartered or a central customer review processing location journey... Residential tanning beds that are both affordable and of the worst customer service for Jacuzzi hot Tubs Spas. Pictures and even a video change at any time warranty for your convenience peace! This guy had about as much customer service I have sent several message! Afraid it was delivered I offered the delivery residential properties, small and large custom. Some of the day Living Factory Outlets sells 110v, 220v, and Siouxland.. You choose to do business with this company was single handily one of these $ 2k 110v and! Any associated fees with canceling or returning it and get back to me for the next days. A few aqua living spas reviews to figure out what to do business with this business is.... This place is a fantastic company aqua living spas reviews do business with this business is unclaimed boss... Serving Greater Iowa, Quad Cities, and swim Spas at wholesale prices order some the. Could n't find my spa in the Austin area was in good shape so had. Solely to assist you in exercising your own experience convenience and peace of.! Effort to get more reviews and information for aqua Living Factory Outlets 537 Morse Ave, Schaumburg IL 60193 to... An out $ 2671.00 reviews, Ratings, Directions, reviews and/or responses on this to.